New Shoes Have Black Spots And Shop Owners Are Not Responsible.

In the early February 2008, Ms. Zhang bought a pair of leather shoes worth 655 yuan in a shoe town in the provincial capital, but the new shoes became a headache for Ms. Zhang.

Ms. Zhang bought the new "hundred thousand" apricot yellow shoes, which had just worn for two days, but there were annoying black spots on the upper surface of a shoe. Madam Zhang used a white towel to wipe, take leather decontamination cream, paint white shoe polish, etc., but still could not let the little black dot disappear, so she had to take her shoes to the shoe city, hoping that the shop could explain the reason of the black spot.

After checking, the shop explained that the shoes bought by Zhang bought water and oil, water and oil would corrode the upper and cause damage to the upper.

The shop owner said she could re spray the shoes of Lady Zhang's shoes to restore the color of the upper, and pick it up 10 days later.

10 days later, when she took her shoes, she found that after the shotcreting, the color of the vamp changed slightly, and the service staff kept asking her to protect her shoes.

Ms. Zhang is a bit aggrieved. Why didn't you say that when you first bought shoes?

However, the shop owner said that there were clear instructions on the invoices and shoeboxes to be opened by Ms. Zhang, indicating the ban on water and oil prohibition of such products.

To this end, Ms. Zhang called the newspaper's "3. 15" hotline complaint.

Accordingly, the reporter interviewed the Consumers Association of Xining.

The staff replies: "when consumers buy goods, they must see clearly the invoice or the written instructions on the package. Even if there is no verbal advice from merchants, they can not be careless.

In the case of Lady badge, because the seller has a written explanation of the merchandise sold, it involves the situation and warning of improper operation of the commodity, so the responsibility is not in the merchant.

During the warranty period, Ms. Zhang can ask merchants to maintain the goods they sell, but they can not get compensation.